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Customer Survey

Customer Survey

"No Better Time Than The Present!"

Your opinion matters to us! Please take a moment to let us know about your experience at our shop. Your insights help us serve you better. Share your thoughts about your recent visit-what you loved, and what we can improve. Help us make your next experience even better.

Strongly
Agree
Agree Disagree Strongly
Disagree
Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Discover More About Customer Survey At JR Automotive Solutions in Jacksonville

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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

What Our Customers Are Saying

Before coming to the shop my only intention was to get my front left headlight replaced. After they explained how much simpler it would be to replace both at the same time, I decided that it was a better option to do that. So, both headlights were replaced-which would've saved time on being in a shop. Before that, I kept going in, one after the other to replace. This makes much more sense. Also, there was an electrical issue I had been dealing with for the longest time in my Subaru, and for the first time, this specific shop did a diagnosis and predetermined what the problem could be! Amazing! I was at a complete loss before they had looked at it. Being that I decided to get an entirely new vehicle, I no longer required their services. But, I would've had the opportunity to have my electrical system fixed, for the first time while owning it. My air filter also felt to be cleaned out too! It smelled so much fresher after this visit. Being that all of this was done within just a couple of hours, no waiting period for parts to come in and an air conditioned room with Netflix to sit in. I'd recommend this spot every time. If you find yourself in a pinch or just wanting to work with authentically great people who put you first, this spot is the place for you. Great service, fast paced, great quality, and such amazingly friendly staff who are experienced and knowledgeable as well as understanding and open to helping you understand what's going on as well (and I'm speaking as I know absolutely nothing about cars).

Electrical Services, near Jacksonville, NC

, 06/24/2025

If you're looking for an honest, reliable automotive repair shop, I highly recommend going to Josh. Fixed my car quickly and was priced fairly. My jeep is now running great!

Jacksonville, NC

, 05/15/2025

Josh is one of the very few technicians I would recommend to a friend! Very knowledgeable, very skilled and willing to tackle almost any job. Best in the city!

Jacksonville, NC

, 05/15/2025

I've had a few of my vehicles fixed by josh and he always does amazing work. Great pricing and answers all my questions before I leave. Wouldn't trust anyone else.

Jacksonville, NC

, 05/15/2025

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